FAQs
More FAQs- Why do I need to clean and disinfect?
- Do all staff receive training and development?
- Will the application of acrylic disrupt my business?
A common misconception is that cleaning and disinfection are one and the same. In reality, they are two different processes which achieve related results but not the same results. Cleaning is the removal of visible dirt and soiling, for example the coffee ring on a kitchen counter. While cleaning may remove pathogens from surfaces by wiping them away, it does NOT kill pathogens. Disinfection, on the other hand, does KILL pathogens on surfaces through the use of chemicals. As such, both processes are used hand-in-hand — first cleaning, then disinfection — in infection control efforts. Please note — not all disinfectants are created equally! Typically, disinfectants are developed to kill certain types or classes of pathogens. As such, ensure that the disinfectant used in your facility has been approved to treat your pathogen of concern.
All managers and supervisors receive ongoing and comprehensive training on the management of the sites they are allocated. All cleaning staff receive in-house and on-site training on process, products and equipment needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction with annual refresher training, as needed.
Unless your facility is open 24 hours, ServiceMaster Clean Of Durham & Scarborough can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.